More feedback re: erasing racist and other (not useful) responses:

"Jerry" Sargent, Regional Police; received Province-wide Recognition Award for exemplary work done in race relations through the Regional Police, awarded by Human Rights and Race Relations Center, Toronto, Ontario

Comments: 5/9 and 5/10/98

* Knowing about the extensive possibilities of NLT is fantastic! NLT is an incredible "tool" in the workplace.

* Now I know I can "zap" those frustrating feelings away -- become more productive.

* I would love to (use the knowledge gained from this workshop in my work) however I feel I need more training with the techniques.

* (I will use the knowledge) to control feelings created by insignificant circumstances in my spousal relationship.

* (Most useful) was learning that I can control or change my own responses.

* I have a sense of calmness about certain situations which previously caused me anxiety.

* Excellent pace. Each participant was given as much time as he/she needed which put them at ease and resulted in the best possible change in his/her response.

Her answer to:"Can NLT be effectively used to erase racist-related responses?"
  • Absolutely! (if the participant is willing!)
  • -I feel that I can use the concepts to deal with my own personal feelings.
  • I love the concepts. I believe with more training it is possible to have people agree that their responses are interfering with their lives which would cause them to desire changes in themselves , therefore making them anxious to participate in NLT.
  • I see NLT as an extremely useful tool both in professional and personal situations.
  • The response changes in some subjects were amazing! I really believe the participants will be able to handle themselves with as much control as they desire in future situations which previously caused them fear, anxiety, intimidation, etc.
3 weeks after the workshop: "Now I can’t even remember having had any feeling of stress overcoming me since the workshop, like I used to before.  Now I can easily go into my comfortable, "safe place" feeling whenever I sense something big coming at me suddenly. …I used to cry with people whenever they began to cry and I couldn’t control it. Recently when someone close to me began to cry I found myself suddenly in that "safe place" and didn’t feel the urge to cry with them. I was able to respond with self-control and the situation worked out very well. Everything is going very smoothly and I am telling colleagues and friends about NLT….I also am trying to figure out ways to find funding so I can take the full NLT training for myself. I can see so many situations where having the training would enable me to be of real use to many officers here at work, as well as to the victims of accidents and difficult circumstances whose lives we encounter from day to day."
"I feel that policing can greatly benefit from NLT and I am making definite plans to receive the NLT Basic Certification training with the next project. Here are a few concrete reasons why police need NLT interventions.

We face emergency situations daily. Some situations expose us to extensive tragic incidents and others are life threatening. Residual feelings from these types of situations sometimes interfere with the future performance of police employees, and often compromise our domestic situations, making us very fragile as a result of our inability to cope with unresolved feelings and emotions. We also have the requirement to remain calm in the face of taunting circumstances and therefore must have some type of anger (and fear or anxiety) control. Also, some employees need to be de-stressed when they are situationally overwhelmed with the responsibility of complying with legal and administrative procedures.

NLT is finally something which can help us with these circumstances and situations. The horror of tragedies and disasters can be eliminated or neutralized with NLT.

Officers do have real fears. Through NLT, reasonable fears can be lessened or even "re-routed" so that an officer can maintain a sense of personal safety yet not have the overwhelming, terrifying or immobilizing effect, which is not at all useful in the course of duty. I’d like to see NLT be used to change officers’ fears so they become useful instead of debilitating.

For instance, on a small scale, officers need to be aware that there can sometimes be something in the dark / unknown which could possibly harm him/her, yet not have this fear of the dark / unknown actually terrify and therefore immobilize him/her to useful action. NLT can be used to enable officers with unreasonable, terrified fear of the dark or the unknown to eliminate this response and replace it with a healthy sense of alertness and self control as (s)he continues to go about his/her duty in those circumstances.

On a larger scale, an officer who has the terrifying fear that a person may be carrying a gun and might draw it suddenly as the officer approaches: NLT can eliminate the terror response and allow it to be replaced with a reasonable healthy caution so as to take reasonable safety measures before approaching the person. Otherwise the terrifying fear can often lead officers to avoid or abort their duty (e.g. a car-stop situation). With NLT applied, the officer can proceed with control and coolness, yet be alert to respond with protective measures if necessary.

Other uses of NLT:

  1. Anxiety can be replaced with calmness vs. one’s adrenaline rushing so high that (s)he is immobilized and unable to speak.
  2. NLT can also be used to effectively and efficiently de-stress shock responses after certain traumatic circumstances.
  3. We also offer services to victims of traumatized situations. Up until now we could only give initial consultations and referrals to appropriate agencies. With NLT training of police officers, we would have a tool to enable us to deal immediately with victims feelings of fear, insecurity, guilt, remorse and more.

e.g. situations with remorse: the sudden death of a family member as a result of a car accident. The surviving family members often blame themselves and/or other surviving members of their family: NLT would be a most appreciated tool to get rid of these remorse feelings

e.g. guilt feeling situations: a child has been injured in an accident of some sort and the parent(s) blame themselves: "If only I had…and my child would not have been injured.", etc; another typical situation of guilt feelings experienced in family members is after a suicide incident. NLT would be very useful and desirable in these situations.

e.g. situations with trauma, insecurity and fear: after an elderly, single/widowed woman’s house has been broken into; she is traumatized and feeling fear and anxiety that she is no longer safe living in her house alone; another example which police officers encounter is trying to find ways to assist sexual assault victims who go through trauma, fear, anger and withdrawal, even sometimes a hatred toward everyone of the opposite sex.

I am convinced that NLT would be most useful in dealing with all of these situations and individuals, both for officers’ personal negative feelings and not-useful responses and for the victims we so frequently offer assistance to.


Barbara, Counselor, Better Beginnings, Better Futures
Please comment on how you like the level of participant interaction: Lively - stimulating 5/9
Please describe the information/concepts just presented and give your opinion of possible usefulness: Can really see how it can help me deal with all the issues in my life. 5/9

How would you rate the value of the concepts just presented?

10 (out of 10) Seems like my mind is expanding. 5/9

How well did the facilitator meet your needs?

10; Friendly & receptive to comments-helpful and considerate - good at keeping the group focused. 5/10/98
How well did the materials meet your needs? 10; Opportunity to write and reflect on what our needs are is helpful - to evaluate as you go is revealing & an important step.  5/9
How valuable was this workshop to you professionally? 10; Would like to introduce concept to co-workers. 5/10/98
How valuable was this course to you personally? 10; Very revealing and hard work in a short period of time left me with good feeling -- Overpowering urge to tell the whole world!!! 5/10
Will you use the knowledge gained from this workshop in your work? Yes. [now I can] Evaluate other people’s responses in a more objective fashion. Evaluate my own responses accordingly. 5/10
Will you use the knowledge gained from this workshop in your personal life? Yes. Try to get good at identifying changes that would bring peace and contentment. 5/10
How would you rate the experience you had? 10; Scared at first, adventurous in participating, amazed at the physical response and grateful for the calm feeling in retrospect. 5/10
Describe the personal results you have achieved. Great feeling of calm & happiness- relief. Relief at the thought of not carrying the burden of having to be conscious of my responses in a specific situation. 9/10
3 weeks after the workshop: I can really see how it [NLT] can be used for dealing with all the issues in my (personal) life … and when working with the following types of individuals and circumstances:
  1. those who express fears, anxieties, trauma feelings about the unknown (e.g. when meeting people from other cultures they are not familiar with)
  2. people who are prone to violence toward particular family members
  3. individuals who have stressful situations with other family members (e.g. fear, anger, anxiety, etc.)
  4. youth who have unfounded anger toward other ethnic people and cultures (e.g. anger between some French and English Canadian youths as a result of their upbringing experiences, parental examples, etc.)
  5. any situation I find myself in where the person I am working with are wanting to get rid of negative feelings.
1-1/2 months after the workshop "It’s taking me a long time to actually recall what the issues were that used to bother me and which got changed in the workshop…Let’s see…[The questioner waited and then had to give a hint as to what one of the issues were.]….I am no longer upset, hurt or bothered by those ladies who used those slurs against my sister. I am no longer afraid of them either. …"

I used to cry and couldn’t think objectively whenever poverty-stricken people would call me at work and talk about their difficult situations. As a result of the Dump History technique used in the workshop, I no longer feel like crying when these kinds of people have called and I feel like I can be more objective and communicate more effectively


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